Terms and Conditions
QUOTATIONS AND PURCHASE ORDERS:
All Prices quoted are valid for 30 days from the date stated on the quotation. USB quotations are valid until the following Wednesday when pricing is updated.
Where you are unsure about any of the information supplied in your quotation, please contact us to discuss further as the company will work with you to explain any element you are unsure of.
No job will proceed unless we have written confirmation of your order acceptance.
Unless we have agreed otherwise in writing, purchase orders must reflect the volume, specifications and style of the product upon which our quote was based. If we have not so agreed, we reserve the right to re-quote the job before accepting a purchase order.
Confirmed purchase order may be submitted by email, fax, post or hand. We will not accept verbal Purchase Orders
HAMPERS
In making a purchase from Present Company Included, you acknowledge that you have read, understood and agreed to be bound by all the terms and conditions listed below. These terms and conditions may be changed or amended by Present Company Included from time to time without notice.
ITEM SUBSTITUTION
We may at times need to substitute one of our items due to seasonal shortfalls or unforeseen demand. When a substitution is required, it is always replaced with an item of similar quality and same or higher value.
PHOTOGRAPHIC PROPS
Some images may have props that are not included in the final price. Only items listed in the description will be shipped.
SALE OF LIQUOR
Under the Liquor Control Reform Act 1988, it is an offence to supply alcohol to a person under the age of 18 years (penalty exceeds $8000) and for a person under the age of 18 years to purchase or receive liquor (Penalty exceeds $700). For all gifts with alcohol included, please ensure that the recipient is aged over 18 years and is available to receive the delivery.
Present Company Included Liquor License number is: 36059578
ADDITIONAL CHARGES:
Unless otherwise stated, set-up and freight charges are additional.
PAYMENT TERMS:
Orders Under $500 – payment at time of purchase (prefer VISA or MasterCard)
COD Terms – payment is require prior to commencement of production on all items.
Account Terms – payment terms are strictly 14 days from date of invoice for approved account holders.
Indent Terms – 50% deposit prior to commencement of production with balance as per COD or Account Terms.
CREDIT CARD PAYMENTS:
Visa and Mastercard payments are preferred. Payments via AMEX will incur a 3% surcharge.
ELECTRONIC & CHEQUE PAYMENTS:
You may pay by Direct Deposit to our account (contact us for details) identifying the invoice number. Please also email your representative when you make an electronic payment giving us detail of the amount paid, invoice number and date of payment.
Cheques should be made payable to: Present Company Included
DELIVERY:
Goods will be delivered to your business address as indicated on your Purchase Order or otherwise advised to us in writing prior to the agreed delivery date.
We will also, at your written request, deliver goods to another party (i.e. your customer/regional location). In these circumstances, it is your responsibility to check that the delivery is correct as ordered and that the delivery address is correct. We will not accept responsibility for goods lost, misdelivered or short delivered by third parties.
UNDER AND OVER DELIVERY:
Please note we reserve the right to deliver +/- 5% of total order.
FREIGHT AND HANDLING:
All freight and Handling charges associated with delivery of goods to you will be borne by you. Customers may avoid freight charges by arranging to pick up goods using their own carriers. We will not accept responsibility for goods lost, mis-delivered or short delivered by customer’s carriers.
SUPPLY OF ARTWORK:
For all decoration methods:
Logos are to be supplied in high resolution (300dpi) EPS format, with all text converted to outlines.
UNSUITABLE ARTWORK PROVIDED FOR PRINTING:
If you submit artwork in an unsuitable format and we are required to convert your files to a suitable format, the conversion work will be charged at $125/hour + GST. A quote will be provided to you with an estimation as to the hours required upon request. Production will not commence until we have agreed Artwork from you in the correct format or we have been requested to produce your artwork for you.
COMMENCEMENT OF WORK:
Your order DOES NOT COMMENCE until we have obtained sign-off by you. If for any reason there are delays in the agreed sign-off period, your planned delivery may be delayed.
Production will not commence until we have agreed artwork from you in the correct format or we have been requested to produce your artwork for you.
Due to limitations of some decoration methods, fine details (such as gradients, shadows, small type, etc.) contained in your logo may not be able to be produced. We will advise upon sighting of artwork.